Shipping & Delivery Policy

Mindweave Technologies Pvt. Ltd. ("Mindweave," "we," "us," or "our") is a digital services company specializing in AI-powered software solutions. This Shipping & Delivery Policy explains how we deliver our services and products to you.

1. Nature of Our Services

Mindweave Technologies provides digital services and software solutions only. Our offerings include:

• SaaS (Software as a Service) platforms
• Custom AI development and implementation
• Consulting and strategy services
• API integrations and technical solutions
• Training and support services

Important: We do not sell or ship physical goods. All our deliverables are digital in nature.

2. Digital Service Delivery

2.1 SaaS Platform Access

For our software platforms (CareerSuite, PlacementPilot, Nova, Restaurant Daily):

• Activation Time: Within 24 hours of payment confirmation
• Access Method: Secure login credentials sent via email
• Onboarding: Welcome email with setup guide and documentation
• Support: Dedicated onboarding support during initial setup

2.2 Consultation Services

For consulting engagements and discovery calls:

• Booking Confirmation: Instant via Cal.com or email
• Calendar Invite: Sent immediately upon booking
• Meeting Link: Provided in calendar invite (Google Meet, Zoom, or Teams)
• Preparation Materials: Sent 24 hours before scheduled call

2.3 Custom Development Projects

For bespoke AI solutions and custom development:

• Project Kickoff: Within 5 business days of contract signing
• Milestone Deliveries: As per agreed project timeline (typically 2-8 weeks per milestone)
• Delivery Method: Via GitHub/GitLab repositories, cloud deployment, or secure file transfer
• Documentation: Technical documentation provided with each delivery

3. Delivery Timelines

4. Delivery Methods

4.1 Email Delivery

Account credentials, documentation, invoices, and project updates are delivered to your registered email address. Ensure your email is accurate and check your spam folder if you don't receive expected communications.

4.2 Cloud Platforms

Project deliverables may be shared via:

• Google Drive or Dropbox (for documentation and assets)
• GitHub or GitLab (for source code and technical deliverables)
• AWS, GCP, or Azure (for cloud deployments)
• Figma or similar tools (for design deliverables)

4.3 Direct Platform Access

For SaaS products, you'll receive secure login credentials to access the platform directly through your web browser. No downloads or installations required (except for Nova, which is a desktop application).

5. Delivery Confirmation

We confirm successful delivery through:

• Email confirmation with delivery details and access instructions
• Read receipts for critical communications (when available)
• Milestone sign-off for custom development projects
• Platform login confirmation for SaaS products

6. Delays and Issues

6.1 Potential Delay Causes

Delivery may be delayed due to:

• Incomplete or inaccurate information provided by the client
• Pending payment confirmation
• Technical issues beyond our control (third-party service outages)
• Scope changes or additional requirements during project execution
• Force majeure events

6.2 Communication

We will promptly notify you of any anticipated delays and provide revised timelines. Our team will work diligently to minimize any impact on your operations.

6.3 Resolution

If you experience delivery issues, please contact us immediately at support@mindweave.tech. We will investigate and resolve the issue as quickly as possible.

7. Physical Goods (If Applicable)

In rare cases where physical items may be provided (promotional merchandise, hardware for specific integrations):

• Shipping costs and delivery times will be communicated separately
• We use reputable courier services for domestic and international shipping
• Tracking information will be provided once shipped
• Risk of loss transfers to you upon delivery to the carrier
• We are not responsible for customs duties or delays for international shipments

8. Service Level Agreements (SLA)

For enterprise clients, we offer customized SLAs that may include:

• Guaranteed uptime commitments (99.9% for SaaS platforms)
• Priority support response times
• Dedicated account management
• Custom delivery schedules and milestones
• Penalty clauses for missed deadlines

Contact us to discuss enterprise SLA options for your organization.